Professional Assessment Ltd provides services for training organisations and employers involved in the delivery of Apprenticeships and adult learning.  Our offer includes:

– End Point Assessment for a wide range of Apprenticeship Standards. Our full-time, dedicated team offers national coverage and has built up extensive experience in administering the latest End Point Assessments.

– Compliance and audit services. Our funding compliance team tailor their support to meet your specific needs; from ad-hoc advice and support to full ESFA-style audits.

– Teaching, learning and resource services. Our highly experienced observation team helps training providers and employers maintain excellent standards of teaching and learning. We can also support you to develop resources for your Apprenticeship programme.

Insights from our Team

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Key People at PAL

Linda Martin
Managing Director

For the last 20 years, Linda has worked in the field of organisational development within the service sector, and education and training. Clients have included the Metropolitan Police, Guys and St Thomas NHS Trust, Restaurant Associates, Royal College of Nursing, BBC, IHG, Aramark, Harrison’s and the Caribbean Tourism Organisation, as well as colleges, and other vocational training providers.

Linda has been head of centre and Ofsted nominee on several occasions for large, national training providers, and has built a reputation as someone who can quickly develop programmes of learning and knows what constitutes good teaching, assessment and leadership.

Claire Richardson
Quality Director

With almost two decades in delivery and quality assurance roles within work-based learning, Claire is committed to the provision of outstanding learning and fair access to robust assessment.  Most recently, Claire managed internal quality assurance for a large training provider, gaining comprehensive experience of developing systems and assuring the quality of delivery, and attainment of learning outcomes.

Claire joined PAL as Quality Director in January 2018 and manages, supports and develops a full-time team of professional end-point assessors and internal quality assurers for a variety of standards and sectors.

Graham Knott
Business Development Director

Graham is passionate about helping people and businesses reach their potential.  After a successful 10-year career in hospitality, Graham qualified as a trainer in 2003 and progressed through various delivery, quality assurance and operational management roles.  Most recently, prior to joining PAL as Business Development Director in April 2018, Graham spent 5 years developing and managing the business in the north of the country for a large training provider.

Graham has gained a reputation for growing successful teams and building excellent client relationships, while constantly striving for excellence of service and delivery.

Rupert Crossland
Director of Audit and Compliance

Rupert joined PAL as Director of Audit and Compliance in January 2018 following a successful 4-year tenure in a similar role at a large, national training provider. Prior to this, Rupert held a variety of senior auditor positions with the (then) Skills Funding Agency and its predecessors, gaining 20 years of valuable experience and forming a robust, but measured, approach to compliance.

Rupert has built a reputation as somebody who can quickly adapt to unfamiliar systems and provide meaningful, non-judgemental recommendations that help providers drive business improvements.  Rupert currently leads a full-time team of compliance experts providing a high-quality service to PAL’s clients.


I work with various End-point Assessment Organisations as a client using their services.  My honest feedback, and this really is honest, PAL is by far the most professional, the best organised, the least complicated and the most helpful of all the EPAOs.

PAL is the most professional and responsive End-point Assessment organisation we have worked with.


PAL’s systems are simple, intuitive and make sense.  Their turn-around time is also the best – we have currently have the EPA assessor allocated within hours of the referral.  PAL are seriously the best in town.


We have a clear desire to provide our students with a quality provision and have always strived to learn and improve, so we were thrilled to be able to work with the team at PAL to develop our quality cycle.

The PAL team shared their own experiences and provided us with valuable insights, which not only helped us to evaluate our effectiveness but also develop our confidence as a team.

PAL’s constructive challenge and feedback and has enabled us to focus on our strengths and areas of development and create our own benchmarks. As a result, we are confident that we can make a real difference to the community we serve.